Everything you need to run it yourself.
Setup guides, configuration reference and troubleshooting, organised by what you are actually trying to do.
Start where you are.
Getting started
Account setup, your first channel, and your first live conversation.
Channel setup
WhatsApp API onboarding, Instagram and Messenger permissions, LINE, Telegram and the website widget.
Store and CRM sync
Connecting Shopify, WooCommerce, WordPress, HubSpot and Salesforce, and checking the sync.
Agent configuration
Sources, tone, scope, escalation rules, comment-to-DM triggers and testing.
Team and permissions
Roles, seats, assignment rules and audit access.
Billing
Plans, usage, invoices and how message costs are calculated.
The questions we hear most.
Check the channel connection status first, then the template approval state, then the contact's opt-in record. Every delivery failure is logged per message with the provider's reason.
Tighten the topic scope in agent configuration. Anything outside scope escalates to your team instead of being answered.
Visibility follows team assignment. Check the routing rule and the user's team membership.
Meta rejects most templates for promotional phrasing in a utility category. Re-submit it under the correct category.
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Set up an AI agent on your channels in under 15 minutes. No card required to start.